SHIPPING & RETURNS
Kindly be informed that our USPS shipping and EMS express shipping and tracking policy are as below:
USPS Shipping-When can i receive my parcel?->
*by using Free shipping, it will takes at least 3weeks to arrive your destination.
USPS Shipping-Where is my tracking no? ->
tracking no. of registered mail will be updated to your PayPal email please check via Paypal with tracking number.
USPS Shipping ->Why the tracking no. does not appear in the local post office website?
It is because the local post office website tracking system is not updated their tracking system that quickly, please be patience as the tracking system will takes up to 1-2 weeks to see the tracking results.
Thank you for your patience for the Free shipping issues, we sincerely hope that if you need your items urgently please do use EMS it will arrived within 7-10 working days.
We offer 2 shipping methods:
1. USPS Shipping by Standard Registered Mail cost flat rate usd9.00
2. Express Shipping by EMS. usd35.00
USPS Shipping estimate arrival time is at least 3weeks.
Express Shipping by EMS estimate arrive to you in 7-10 working days.
Return & Replace Policy?
At TheDollyEye.com we want you to be pleased with your purchase.
Refunds will be given at the discretion of the Company Management.
Kindly check the lenses from the bottom of the bottle before you open it.
We do not accept return & replace for reasons:
Dislike the color
Exchange to other prescripton
Order wrongly for the color and or prescription
Customs Duty and Other
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.