Shipping Policy

Dear clients,

Kindly be informed that our Free shipping and tracking policy are as below:

Free Shipping-When can i receive my parcel?->
by using Free shipping, it will takes at least 3weeks to arrive your destination.

Free Shipping-Where is my tracking no? ->
If you choose to use Free shipping, the tracking no. will send to us by the shipping company after one week the parcel is sent to you.Therefore, we’re afraid that we could not provide tracking no. immediately after the shipment is sent, we have to wait for one week to get the tracking no. from the shipping company after the parcel is sent for one week time.

Free Shipping what is the tracking website ->
http://trackpackage.blogspot.sg/
please check on the above link, and search for your counrty’s Local Post Office Online Tracking link at the right hand side.
Please click in the country you live in accordingly to track for the parcel.

Free Shipping ->Why the tracking no. does not appear in the local post office website?
It is because the local post office website tracking system is not updated their tracking system that quickly, please be patience as the tracking system will takes up to 1-2 weeks to see the tracking results.

Thank you for your patience for the Free shipping issues, we sincerely hope that if you need your items urgently please do use DHL Express as this shipment by DHL Express will arrive to you in 4-5 working days and it is “tracking friendly” too.

Sincerely,
Admin
www.thedollyeye.com

We offer 2 shipping methods:
1. FREE Shipping by Standard Registered Mail
2. Express Shipping by DHL based on request only, additional shipping charges may apply.
FREE Shipping estimate arrival time is at least 3weeks.
Express Shipping by DHL estimate arrive to you in 4-5 working days.

Return & Replace Policy?
At TheDollyEye.com we want you to be pleased with your purchase.
Refunds will be given at the discretion of the Company Management.
Kindly check the lenses from the bottom of the bottle before you open it.
We do not accept return & replace for reasons:

  1. Dislike the color
  2. Exchange to other prescripton
  3. Order wrongly for the color and or prescription

Customs Duty and Other
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.

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