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FAQ
1. How to place order?
Ans:
1.First shop for the products at your left hand side menu.
2.Select the items you would like to buy, then click Order.
3. double check your order, you also can include a message along with your order, then click "Go To Payments" button.
4.Fill in the forms, then click continued.
5. select button "Credit Card" or "Payment by Paypal" then click "Continue"
6.After we received payment we will send out your parcel in the next working day.
2. FREE Shipping
We offer 2 shipping methods: 1.FREE Shipping by Standard Registered Mail
2.Express Shipping by DHL based on request only, additional shipping charges may applied.
FREE Shipping arrival to you at least 3-4 weeks due to normal mailing service uncertainty. If unable to wait for 3-4 weeks, please do not use FREE Shipping service, you may contact us to upgrade to Express Shipping by DHL.
Express Shipping by DHL estimate arrive to you in 5-7 working days please do contact us anytime if you wish to upgrade to Express Shipping by DHL.
3.What is the Payment Method?
Ans:
We accept online payments through:
1. Paypal
2. Credit Cards
4.Return & Replace Policy?
Ans:
At Thedollyeye.com, we want you to be pleased with your purchase.
Refunds will be given at the discretion of the Company Management. Kindly check the lenses from the bottom of the bottle before you open it.
We do not accept return & replace for reasons:
1. dislike the color
2.exchange to other prescripton
3.order wrongly for the color and or prescription
5.Privacy Policy?
thedollyeye.com(from here on referred to as this company) which maintains the website (http://www.thedollyeye.com/ from here on referred to as this site) will do its utmost to observe personal information regulations and codes and protect customers' personal information in the following ways.
- Definition of personal information
- Personal information is information that is identifiable to that particular individual, including name, address, date of birth, sex, telephone number, mail address, occupation, credit card number, other information related to a credit card, answers to questionnaires, interests, tastes and lifestyle.
- Collection and use of personal information
- Customers¡¯ personal information is collected to the extent necessary through the method of filling out forms on the Web. This information is used in order to send out orders and information by e-mail for certain services, customer refunds or other necessary business contact.
- Third party relationships
- Unless this company has good reason by law, it will not disclose or share customers¡¯ personal information with a third party.
- Management of personal information
- This company will safely protect personal information by appointing a person responsible for protecting and managing such personal information in order to prevent it from being leaked, lost or damaged. That personal information will be stored in a manner to keep it accurate and up-to-date.
- Reference, correction or deletion of personal information
- The customer can refer to, correct or delete personal information given to this company. If a customer wishes to have personal information disclosed, amended or its use suspended, the request will be dealt with quickly after the identity of the customer has been confirmed. This company will not make any changes to information without the consent of the customer.
- Opinions, complaints and objections to privacy
- If you have any questions regarding this company is handling of personal information, please contact this company.
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6.Customs Duty and Other
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
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